24/7 online booking through both the above
Tel: 01473 259181 during opening hours
These changes do not effect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please give us a call on 01473259181 or email us at
Who we are
Boutique is based at 22 Falcon Street, Ipswich, IP1 1SL.
The information we collect and how
At Boutique we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty & Spa related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen shades of nail colour, length or style of lashes, or course information for treatments . We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data
All of your information is stored on our salon software programme ‘Ovatu’ . We use an desktop in the salon to run ‘Ovatu’ . The desktop pc has a pin password and can only be accessed by members of staff. Each client has their own online record card which stores your previous appointment details and any upcoming appointments. It can also store, on you record card, any consultation cards and medical notes needed to go ahead with your treatments . Any notes regarding your appointments – or preferences in your treatments – will also be stored on your client record card, along with your contact details. We also keep paper copies of your notes or contact details, these are stored in a locked room and these keys are kept behind our reception desk out f reach of anyone other than our staff.
Do we share your information
We will not share your information with anyone outside of Boutique , except for any information inputted in to our online system ‘Ovatu’ who are fully compliant with GDPR.
You may contact us by email at or by post to 22 Falcon Street, Ipswich, IP1 1SL, or by phone on 01473259181 to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint – If you believe we are not handling your data correctly you have a right to complain. If you are unhappy with our response you should then contact ICO (Independant Commisioner’s Office) by contacting them or using the following web page