In using this website you are deemed to have read and agreed to the following terms and conditions:
In order to have the best experience, we invite clients to arrive 10 minutes early for bookings to ensure there is plenty of time to check in, use the bathroom, fill out any necessary forms and choose from the vast range of colours available. As a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.
At Boutique we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. We are happy to cancel or reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt, failure to notify Boutique within 24 hours will result in the loss of the appointment and deposit. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours notice will not be downgraded and the full deposit value will be kept. Clients arriving more than ten minutes late for their appointments will risk losing their appointment and;osing their deposit. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. A no-show and repeat cancellations are required by the system to then only book via our app.
Boutique requires a 50% deposit to confirm any booking. Using the online booking system or app will automatically take you to a payment page and deposit will be taken before booking will proceed. Booking appointments over the phone, in person or over our many messaging services are taken the same way, we will book in your preferred service and forward a payment request email. This needs to be paid within 24 hours for your booking to be held. If it is not paid the system will automatically cancel your appointment. The payment request email will inform you how to pay, the required time it needs to be paid in.
Groups of 3 or more will require a deposit made via an emailed payment request form. An invoice will be sent for the booking and once the deposit is settled the booking will be made. We will require 48 hours in order to change or cancel the booking and deposits are calculated according to each treatment.
If paying with a gift voucher you must give details at time of booking. Gift vouchers must be presented at reception upon arrival for the booked treatment. Failure to attend an appointment will result in full or partial payment for your visit to be deducted from your gift voucher. We will however honour the remaining balance of the voucher for future use.
Gift vouchers are valid for a period of 12 months. Boutique will not accept responsibility for lost, stolen or damaged gift vouchers.
Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given, but the balance will remain on the voucher until its expiry date.
We ask clients to look after their property while at Boutique as we are unable to take responsibility of items left unattended.
Nail Aftercare Service
In the event you chip your nails within three days after service, please report this with a photo to and we will offer you a free touch-up on the effected nails as soon as we can fit you in to a convenient appointment. If you have had extensions or infills and one of your nails come off or lift within three days of service,please report this with a photo to and we will offer you a free repair on the effected nails as soon as we can fit you in to a convenient appointment. Outside this period there will be a small fee, for repairing gel polish and extensions whether from a full set or infills.
Tinting services require a patch test 24 hours prior to your first treatment; this is for your safety.
Providing no adverse reactions take place, we will be happy to treat you safely.
Please let us know if you have overly sensitive skin or any specific allergies that may be affected by our treatments or products. We can then arrange a patch test for you to make sure you are being treated safely. You will be asked to fill out a medical questionnaire before your treatment. This is for use by your therapist to ensure your treatment is 100% safe.
We cannot be held responsible if you do not disclose any medications or condition that may affect your treatment. Please inform your therapist or technician of any changes in your health on subsequent visits.
If you are unsure of being able to have a particular treatment, please inform us 24 hours prior to your appointment.
All purchases are final and we are unable to exchange or refund.
If you are not satisfied with the work performed by our therapist, we require that you return to the salon so that your treatment can be visually inspected, or in the case of contacting us via email or one of our messaging services you need to supply photographs. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the therapist who performed the initial service, or with another therapist of your choice, at no additional charge to you, presuming the problem with your service is deemed our fault and fits in with all the terms and conditions laid out here.
Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other. Boutique reserves the right to cancel any promotions running at any given time.
The Right to Refuse Treatments
Please note we reserve the right to refuse treatments; disrespect and rudeness towards Boutique staff will not be tolerated.
Boutique reserve the right to amend Terms and Conditions as and when it is considered necessary to do so.
These changes do not effect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please give us a call on 01473259181 or email us at
Who we are
Boutique is based at 22 Falcon Street, Ipswich, IP1 1SL.
The information we collect and how
At Boutique we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty & Spa related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen shades of nail colour, length or style of lashes, or course information for treatments . We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data
All of your information is stored on our salon software programme ‘Ovatu’ . We use an desktop in the salon to run ‘Ovatu’ . The desktop pc has a pin password and can only be accessed by members of staff. Each client has their own online record card which stores your previous appointment details and any upcoming appointments. It can also store, on you record card, any consultation cards and medical notes needed to go ahead with your treatments . Any notes regarding your appointments – or preferences in your treatments – will also be stored on your client record card, along with your contact details. We also keep paper copies of your notes or contact details, these are stored in a locked room and these keys are kept behind our reception desk out f reach of anyone other than our staff.
Do we share your information
We will not share your information with anyone outside of Boutique , except for any information inputted in to our online system ‘Ovatu’ who are fully compliant with GDPR.
You may contact us by email at or by post to 22 Falcon Street, Ipswich, IP1 1SL, or by phone on 01473259181 to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint – If you believe we are not handling your data correctly you have a right to complain. If you are unhappy with our response you should then contact ICO (Independant Commisioner’s Office) by contacting them or using the following web page